Delivering the compensation you deserve.
If you have suffered an injury whilst on a ‘package holiday’ – which you believe was the fault of the hotelier or holiday company – then you may be able to claim compensation, even though the injury happened abroad. By package holiday, we mean one where a British tour operator arranges your accommodation and your transport to and from the airport.
By organising these and other aspects of your holiday, the tour operator is responsible for any injury you suffer whilst participating in their organised activities. Therefore, they may be responsible for an accident which occurs in your accommodation or during transfer. For example, you could have suffered an injury which was not your fault due to shelves or a bed collapsing in your apartment – or you could have been involved in an accident as a result of a careless coach driver whilst on a trip organised by the tour operator.